Customer Service

satisfaction guarantee

As a leading competitor we strive to provide the best quality products at a price you can profit from.

110% Commited to Customer

become an affiliate

As an affiliate, you’ll promote our products that you have picked out especially for your audience.

800-809-4569 ext: 25

Shipping & Returns

Shipping & Returns

Order Total



$ 12.95


$ 19.99











$1200.01 & up

12% of order


MINIMUM ORDER $50 MERCHANDISE Orders below $50 in merchandise will be charged $5 handling charge.

We use the freight chart above for most orders, and that is what will display on your order confirmation. Shipping charges are based on normal size and weight boxes shipped within the continental U.S. for Mon.-Fri. delivery via UPS Ground. If you purchase items that are outside those parameters, or if your order must be shipped by another method, we will contact you with your freight charges before shipping


Items that require oversize boxes (like large swords) or heavy items (like bubble guns or sand filled toys) will not be shipped using the freight chart. These are shipped at our cost, which can be 15%-50% of the value of the merchandise. We will call to advise you before shipping if your cost varies significantly from the freight chart.

Our freight chart does not apply to orders shipped outside the continental U.S. or to APO/PO boxes. We do not ship to PO boxes.

Please be sure the address you enter for shipment is correct. If we are charged additional fees by UPS due to an error on your part when you provide us your shipping address, those fees will be charged you.


Shipping time varies based on your distance from Michigan. The chart below provides approximate shipping time after order is processed to determine when you will receive your order.

Approximate Shipping Time Chart

Approximate Shipping Time Chart


Call for rates to ship 2nd Day, or other methods.

TO USE ANOTHER DELIVERY METHOD: Call us with your account information and we can ship by your choice of shipping carriers.


Orders for stock merchandise received by 3 Pm Monday-Friday will normally be processed and ready to ship within 1 business day of receipt and final approval of substitutions if necessary. For rush orders, or if you must have your order by a specific date, please contact us and we will work to assist you.


If you provided your e-mail address with your order, you will automatically receive e-mail notification when your order is shipped by UPS. If your order is shipped by any other method, we will forward any available tracking information to you via e-mail. If you have not provided us with your e-mail address you may contact us by phone for tracking information.


You are always welcome to pick-up your order at our showroom. Advise us what day and time you will be in to pick-up your order during our regular business hours and we will have it ready for you. You can place your order on line, fax it in, or call us to place your order, however, we urge you to call us 800-809-4569 to confirm your order was received and we have everything in stock to prevent any disappointment.


Orders outside the contiguous U.S. are shipped by Priority Mail with insurance unless requested otherwise by phone, so the freight chart rate shown on your order confirmation is invalid. We charge actual postage plus a handling fee of $5 per package and the cost to insure your package value. We will contact you by email with your freight cost and require your approval before shipping. We reserve the right to refuse shipment to anyone at anytime without prior notification.


COD orders are to be paid by money order ONLY. There is a separate charge for each package that is shipped COD.


Wholesale products are imported in large quantities, therefore, factory-defective product may inadvertently ship to you. All prices are off set to include 10% product discount, regardless of quantity ordered. We accept returns for any individual product that contains more than 10% factory-defective pieces. All returns must be pre-approved within 30 days of shipping date of the original order. Please call 800-809-4569 to make return/refund claim. If you are unsatisfied with a product, or wish to return a non-defective product, please call for authorization. A 25% restocking fee applies to the return of non-defective products. Shipping will not be refunded for any reason on any return. **Used, reconditioned, clearance, and close-out merchandise is sold AS-IS. We DO NOT accept returns for these items**